How to Submit Issues
To submit an issue, first click on "Submit a New Issue"
under "My Safety" on the menu bar. This will load the "Report Issues"
wizard. You can navigate through the wizard using the "Next" and
"Previous" buttons. After the issue is submitted, the system will send
you an email with a link to the issue in the Issue Manager module where risk management occurs.
If your SMS Admin has configured maps, you can right-click on the map to add markers where the event occurred. You can also right-click on placed markers to remove them.
If more than one map is available, they will be listed at the right side of the map. Select location links to change configured airports. These airports are configured by SMS Admins in Setup >> Customize Settings on the Initial Settings tab.
Nature of the Issue/Concern
In this section you will define the type of issue you are submitting.
Optionally, you can switch to a more suitable language. You can check
the "Anonymous Report" checkbox if you want to submit the issue
anonymously. You can also signal to management that you don't want
other employees to view this report and to treat it as a "sensitive"
You have the option of being notified when the issue is closed or whenever comments are made regarding this issue.
You will specify the division to which the issue applies, and the
type of issue (safety, security, quality, or compliance). If you are
submitting a safety issue, you will also specify the type of safety
When one selects "Compliance" as the type of issue, one can select a recent audit to associate the reported issue with, or, alternatively, create a new audit by selecting the green "Add" button that appears.
If airports/heliports are configured in your portal, you will be able select the associated Base/Location of this event or hazard.
Custom Safety Issues
In this section you will enter details for the issue. This section is
only accessible for flight related safety issues. This section will not
be accessible if you selected a type of issue other than safety, or if
you selected "General/Occupational Safety" as the type of safety report.
Title, Short Description and Recommended Corrective Action
Here you should give the issue a descriptive title. You should also
provide a brief description of the issue and recommend a solution for
management to implement that may help prevent this issue recurring in
Where and When Occurred
This section allows you to provide information about where and when the issue occurred.
Entities Involved - People Involved/Witnesses, Vehicles/Aircraft
Here you can identify people who are associated with the issue. For
each person you identify, you can enter their name, their phone number,
their job title or position, and their role in the issue (if they were a
witness, a victim, a supervisor, or otherwise involved). After
entering all available information for a person, click the "Add" button
to add their information to the issue.
When vehicles or aircraft are involved and these items are present on the "Entities Involved," select them before proceeding.
This section allows you to review the information you have entered. If
you want to add or edit anything, you can use the "Previous" button to
return to previous sections.
If images are available, submit them at this point.
If you are ready to submit the issue,
click the "Finish" button.
After submitting the issue, management is notified and you are sent an email thanking you for submitting the issue.
Using Quick Report to Submit Issues
Use Quick Report to report minor issues quickly with few details to
share - Quick Report will save you time. For a normal issue, it may take
2-3 minutes to report an issue. With Quick Report, it only takes 30
Quick Report allows little flexibility -- it was designed to be quick. To add more details, use the regular reporting form.